Cool Cat Charters
All-Inclusive Private Yacht Charters
Virgin Islands, New England, Bahamas, French and Dutch West Indies
203-536-2684 | sandy@coolcatcharters.com
Frequently Asked Questions
Booking the Charter:
Q: What is the process once I am ready to book?
A: Once you are ready to book, we will place a complimentary, no-obligation hold on the yacht of your choosing for 1 - 2 weeks so that you may execute the contract and pay your first payment. The contract will be delivered to you electronically for your signature and will subsequently be signed by the yacht owner and the clearinghouse (aka stakeholder). It is best practice not to send funds or purchase airfare, etc. until the agreement is signed by all parties.
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Payment Information
Q: What is the payment schedule?
A: Twenty five percent of the charter fee is due when the agreement is fully executed, 25% is due 6 months before charter start date and 50% is due 60 days before charter start date.
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Q: What methods of payment are accepted?
A: We accept payments by ACH or wire from your financial institution.
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Cancellation Policy:
Q: What is the Cancellation Policy?
A: Once a contract is executed, and dates on the calendar are allocated to a booking, in the event of a cancellation by the guest, any funds paid toward the charter will be forfeited unless the yacht is able to secure a booking for all or part of the timeframe originally booked. In that case, you may be entitled to a pro-rated refund less 20% of the charter fee, which will be used to cover administrative costs of making the booking. As a result, we highly recommend trip insurance in case an unforeseen situation arises.
Trip Insurance:
Q: Where can I learn more about trip insurance?
A: Insubuy.Com and InsureYonder.Com allow you to specify the types of insurance you are looking for and propose various insurance companies to compare.
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Next Steps
Q: What is the process after I book? Once your agreement is executed, payments may be made according to the schedule indicated above. About a month before the charter, you will receive a preference sheet that will allow you to indicate your favorite food and drink items, any allergies or special dietary requirements, your favorite activities. That info will be passed on to your crew and before the charter they will reach out to you to introduce themselves and answer any questions you might have.
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On the trip:
Q: What is the Itinerary?:
A: Typically, charters don't have a rigid itinerary. Captains visit the places each charter group is most interested in, depending on your likes and dislikes. Some guests want more of a party scene while other groups prefer deserted anchorages. This is one of the things that makes a private charter vacation so special. Your crew will get to know your preferences (based on the preference sheet you fill out) and will work with you to hit all of the best spots you will enjoy the most. With that said, destination suggestions may be found at this link: https://www.coolcatcharters.com/destinations
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Q: Do you cater to special diets?
A: Yes, all of the yacht chefs are accustomed to special dietary requirements and will carefully collect your preferences prior to the trip.
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